Archived Issue
Vox Voice
Issue XVIII: 12 Years of Vox!
March 2009
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At Vox, we're celebrating 12 years of helping companies measurably improve their customer experience (CE) for a healthier bottom line.
So, in honor of our birthday, here are some things we've learned in the last 12 years, and some client projects we've been working on recently.
Article - 12+ Tips to Improve Customer Experience and Profitability Right Now
A baker's dozen tips for you to better understand, attract and retain your customers.
Written by Bill Cusick
Article - e-Commerce Heuristic Evaluation
Vox's Heuristic Evaluation of this national brand's e-commerce site provided actionable steps to improve their customers' online experience.
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Article - Improving the Integrated Experience
The overhaul of this regional bank website integrated marketing campaigns with web content and enhanced brand recognition.
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What our Clients are Saying
A few testimonials from some recent clients:
Aero Products International, inc.
SAVO
Medtronic
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Vox Customerspective® Blog
Connecting with Patients in the ER
Why I Hate Focus Groups and You Should, Too!
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Newsletter Archives
- Issue XIX - April 2009
- Issue XVII - March 2009
- Issue XVII - February 2009
- Issue XVI - January 2009
- Issue XV - December 2008
- Issue XIV - November 2008
- Issue XIII - October 2008
- Issue XII - September 2008
- Issue XI - July 2008
- Issue X - June 2008
- Issue IX - May 2008
- Issue VIII - April 2008
- Issue VII - March 2008
- Issue VI - February 2008
- Issue V - January 2008
- Issue IV - December 2007
- Issue III - November 2007
- Issue II - October 2007
- Issue I - September 2007
