Archived Issue
Vox Voice
Issue XVII
February 2009
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"When you lose the trust of your customers, is it possible to win it back? In this issue, we look at whether some companies that have a reputation for ignoring customer feedback are changing their ways. We also take an in-depth look at how Dell's focus on the customer experience has wavered over the last decade. Hope you enjoy."
~ Bill Cusick, CEO
Article - The Path from Customer Champion to Scapegoat: Can Dell Find Its Way Back?
A look at how Dell's customer experience has shifted over the last decade.
Written by Bill Cusick
How Profitable are Your Customers?
Calculate how customer loyalty impacts your bottomline
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Are Customer-Indifferent Companies Getting the Message? Evidence is Mixed.
A look at whether Comcast, Dell and AT&T are working to repair their customer reputations.
Written by Bill Cusick
Vox Customerspective® Blog
Jewel-Osco, Chase and Employee Indifference
Hospital Patients are Irrational? No Kidding!
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Newsletter Archives
- Issue XIX - April 2009
- Issue XVII - March 2009
- Issue XVII - February 2009
- Issue XVI - January 2009
- Issue XV - December 2008
- Issue XIV - November 2008
- Issue XIII - October 2008
- Issue XII - September 2008
- Issue XI - July 2008
- Issue X - June 2008
- Issue IX - May 2008
- Issue VIII - April 2008
- Issue VII - March 2008
- Issue VI - February 2008
- Issue V - January 2008
- Issue IV - December 2007
- Issue III - November 2007
- Issue II - October 2007
- Issue I - September 2007
