Archived Issue
Vox Voice
Issue XVI : The Year of the Customer
January 2009
____________________________________________________
"2009 is the Year of the Customer. In this issue, we look at how you can make 2009 a year of big profits by focusing on customer retention. We look at how the recession is affecting customer service and how to avoid common mistakes in writing customer surveys. We also reflect on how McDonald's is changing their image and get you started on creating your own Customer Resolutions for 2009. Hope you enjoy."
- Bill Cusick, CEO
Vox Customerspective™ Blog
3 Common Problems with Satisfaction Surveys
Article - What's Your "Customer Resolution" for 2009?
Ideas on how to make meaningful goals to improve your company’s customer experience.
Written by Bill Cusick
Has Economic Downturn Created a Customer-Friendly Environment?
Written by Bill Cusick
Vox's Customer Experience Calculators
Calculate how customer loyalty really impacts your bottomline
____________________________________________________
Newsletter Signup
Your email address:
Newsletter Archives
- Issue XIX - April 2009
- Issue XVII - March 2009
- Issue XVII - February 2009
- Issue XVI - January 2009
- Issue XV - December 2008
- Issue XIV - November 2008
- Issue XIII - October 2008
- Issue XII - September 2008
- Issue XI - July 2008
- Issue X - June 2008
- Issue IX - May 2008
- Issue VIII - April 2008
- Issue VII - March 2008
- Issue VI - February 2008
- Issue V - January 2008
- Issue IV - December 2007
- Issue III - November 2007
- Issue II - October 2007
- Issue I - September 2007
