Archived Issue
Vox Voice
Issue XIV
November 2008
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"November 13th is World Usability Day, and the focus this year is Transportation! In this issue, we look at some examples of transportation usability and how it affects the customer experience. We call on the Chicago Transit Authority to improve their website usability by providing content for non-English-speaking users and take a look at multi-airline check-in kiosks. Celebrate World Usability Day with us by considering how your company can make life easier for your customers. Hope you enjoy." "
- Bill Cusick, CEO
Vox Customerspective™ Blog
Airport Check-in Las Vegas Style
The Feeling of "Compromise"
Article - The CTA Language Barrier:
Vox calls on the Chicago Transit Authority to offer multi-lingual traveler information online
Written by Jeannie Walters and Peggy Entrop
Article - Is More Necessarily Better? :
Are seatless cars alienating CTA customers?
Written by Erica Falkner
Vox's Customer Experience Calculators
Calculate how customer loyalty really impacts your bottomline
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Newsletter Archives
- Issue XIX - April 2009
- Issue XVII - March 2009
- Issue XVII - February 2009
- Issue XVI - January 2009
- Issue XV - December 2008
- Issue XIV - November 2008
- Issue XIII - October 2008
- Issue XII - September 2008
- Issue XI - July 2008
- Issue X - June 2008
- Issue IX - May 2008
- Issue VIII - April 2008
- Issue VII - March 2008
- Issue VI - February 2008
- Issue V - January 2008
- Issue IV - December 2007
- Issue III - November 2007
- Issue II - October 2007
- Issue I - September 2007
