Archived Issue
Vox Voice
Issue XIII
October 2008
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"Especially during times of uncertainty, customers look to companies they trust for reassurance. Reassurance that their business is valued, that their concerns will be met with empathy and that they are in safe hands. In this issue, we look at some examples of customer experiences and explore what those companies are doing well and what can be improved. Hope you enjoy. "
- Bill Cusick, CEO
Vox Customerspective™ Blog
Reassurance:Rule #1, Sincerity goes a long way;
____________________________________________________Article - "The Customer is Always... Right?: Why the old adage doesn't always hold true... " by Erica Falkner, Marketing Manager
____________________________________________________Why Expectations Set the Experience
Jeannie Walters, President of Vox, inc. to speak at Chicago Financial Women's event October 15.
Visit the CFW website for more information:
www.chicagofw.org/index_files/event1008.htm
Vox's Customer Experience Calculators
Calculate how customer loyalty really impacts your bottomline
http://www.voxinc.com/customer-experience-calculators/customer-experience-calculators.htm
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- Issue XIX - April 2009
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- Issue XVII - February 2009
- Issue XVI - January 2009
- Issue XV - December 2008
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- Issue XII - September 2008
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- Issue IX - May 2008
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- Issue I - September 2007
