Archived Issue
Vox Voice
Issue XII
September 2008
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"Listening, learning and acting. These are the fundamentals when it comes to meeting customers' needs and expectations. Unfortunately, not all companies do such a great job. In this issue we explore how NBC Television turned a dismal 2004 Olympic performance into a positive for the 2008 Games. We'll also review how not to treat a customer and share some exciting Vox news. Hope you enjoy. "
- Bill Cusick, CEO
Article - "NBC was Listening "
Reflections on the 2008 Olympic Television Coverageby Peggy Enrtop, Office Manager
Vox Customerspective™ Blog
Trust is Fading
50 Cents to Lose a Customer
Vox, Inc. Honoree of Inc. Magazine's "Inc. 5000" list
Read the press release (PDF)
Vox, Inc. Awarded Alfred P. Sloan Award for Business Excellence in Workplace Flexibility
Read the press release (PDF)
Vox's Customer Experience Calculators
Calculate how customer loyalty really impacts your bottomline
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Newsletter Archives
- Issue XIX - April 2009
- Issue XVII - March 2009
- Issue XVII - February 2009
- Issue XVI - January 2009
- Issue XV - December 2008
- Issue XIV - November 2008
- Issue XIII - October 2008
- Issue XII - September 2008
- Issue XI - July 2008
- Issue X - June 2008
- Issue IX - May 2008
- Issue VIII - April 2008
- Issue VII - March 2008
- Issue VI - February 2008
- Issue V - January 2008
- Issue IV - December 2007
- Issue III - November 2007
- Issue II - October 2007
- Issue I - September 2007
