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Vox Voice
Issue X
July 2008
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Continuous improvement: it's a discipline - regardless of size or financial success - every company needs to focus on. One of the best (and most obvious) ways to gauge where you need to improve is to ask your customers. Does your company have a solid customer feedback process in place? Do you regularly review this feedback to help improve your services, products and processes? In this issue we explore the importance of this topic. From an insurance company that implemented a new customer communications strategy to recommendations on how the self-service world could improve, it's all about making the customer experience better.
~ Bill Cusick, CEO
____________________________________________________Article - " 5-Star...Really? "
Written by Erica Falkner, Marketing Manager
"Vox Customerspective™ Blog "
That's a Wrap
Case Study - Communicating a Customer Contact Strategy
____________________________________________________ Vox's Customer Experience Calculators
Calculate how customer loyalty really impacts your bottomline
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