Vox, Inc. - Customer Experience Solutions

Vox Voice Newsletter

Current Issue

Vox Voice
Issue VII
March 2008
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For most people, consistency is not a concept that gets the creative juices flowing, especially as it relates to customer experience. And yet, think about companies you, as a consumer, love to deal with. You can't deny that a critical factor in the experience is their ability to transact business in a consistent manner. If Fedex wasn't completely, monotonously consistent in delivering on their brand promise, they would be out of business. What does consistently delivering on your brand promise look like? We explore this further in this edition of Vox Voice.

~ Bill Cusick, CEO
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Article - "Consistency: The Key to a Great Customer Experience...Every Time," by Michael Fleming, Director of Client Services

http://www.voxinc.com/customer-experience-articles/the-key-to-
a-great-customer-experience-every-time.html
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Calculate how providing a consistent customer experience can positively influence your bottom-line

http://www.voxinc.com/customer-experience-
calculators/customer-experience-calculators.htm
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Vox CE Opinion - "Angry Customers Take Matters Into Own Hands," by Erica Falkner, Marketing Manager

http://www.voxinc.com/customer-experience-articles/angry-
customers-take-matters-into-own-hands.htm
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How inconsistency can leave commuters in a panic

http://www.irrationalcustomers.com/ ____________________________________________________


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