Vox, Inc. - Customer Experience Solutions

Recent Articles

Pay no Attention to
the Irrational Man
Behind the Curtain
12/18/07 – Bill Cusick
Mind Control
Doing what's right pays off big!
12/18/07 – Ryan Cleek
Giving Thanks the Right Way
Why all thank yous are not created equal.
11/19/07 – Bridget Optholt
Are Banks Conning Customers?
Why “quick and easy” shouldn’t always apply.
10/23/07 – Erica Falkner
Even Mr. Popular needs to focus on retention
What do Apple and Comcast have in common?
10/23/07 - Ryan Sniatecki
Apple's New Enemy: Indecision!
Apple’s finest moment leads to big mistakes.
05/19/06 – Luis Serpa
Customers: Allies or adversaries...you decide
Do you know what your customers are saying?
9/17/07 - Robert Keenan

More>>

Studies

Banking Industry

Banking Mind Model Study 4th Qtr 07
Vox's second assessment of the online banking industry. We evaluated the structure and usability of top banking industry websites to examine customer expectations and discover where these institutions succeed or fail in attracting and retaining customers. Release Date: 01/08/08
Register now to receive the report.

Banking Mind Model Study 3rd Qtr 06
Vox's first assessment of the online customer experience and usability of top consumer banking websites.
Release Date: 11/16/06

Insurance Industry

Insurance Mind Model Study 1st Qtr 07
The third iteration of our research into the visual customer experience and usability of auto insurance websites. Release Date: 08/28/07
Register now to receive the report.

Insurance Mind Model Study 1st Qtr 06
The second in our series of research reports on select insurance company’s websites using Vox’s Mind Model methodology. Release Date: 06/13/06
Insurance Mind Model Study 3rd Qtr 05
An analysis of the similarity and differences between selected insurance websites and how typical customers of that industry recognize and react to sites’ distinct characteristics. Release Date: 03/02/06