Media Room

Research

Fourth Quarter 2007 Banking Mind Model Study

The second iteration of our research into the online customer experience and usability of top consumer banking websites.
Register now to receive this report.

First Quarter 2007 Auto Insurance Mind Model Study

The third iteration of our research into the online customer experience and usability of auto insurance websites.
Register now to receive this report.

Third Quarter 2006 Banking Mind Model Study

Vox's first assessment of the online customer experience and usability of top consumer banking websites.

Sponsorships

Vox is an official sponsor of the Argyle Executive Forum’s 2008 CMO Leadership Forum. Vox President, Jeannie Walters and Chief Business Officer, Mark Dorn will attend the event along with 150 CMOs of public and private large capital corporations.

Speaking Events

CUES - February 20, 2008

Vox CEO, Bill Cusick to speak on how to measure member satisfaction CUES (Credit Union Executives Society) webinar.

ACE 2008 - March 9-12, 2008

Vox CEO, Bill Cusick to speak at the ACE (Aspect Customer Experience) 2008 conference in Atlanta, GA.

CUES – March 26, 2008

Vox CEO, Bill Cusick to speak on how to appeal to irrational members CUES (Credit Union Executives Society) webinar.

CFW – April 30, 2008

Vox President, Jeannie Walters to speak on branding yourself at CFW (Chicago Financial Women) event.

Past Speaking Events

October 24, 2007

Vox CEO Bill Cusick at AMA Customer Experience Marketing.

June 4, 2007

Vox CEO Bill Cusick on the myths behind satisfaction surveys IMCA’s 2007 Annual Meeting.

April 24, 2007

Vox CEO Bill Cusick on the pros and cons of satisfaction surveys BAI’s 2007 SmartTactics Conference.

Media Coverage

Vox CEO, Bill Cusick’s article, Three Reason’s Companies Should be Wary of Customer Satisfaction Surveys, featured on MarketingProfs.com.

Vox releases Fourth Quarter 2007 Banking Mind Model study Vox User Experience Strategist, Kim Dziedzic, quoted in MBA Newslink article.

Press Releases

Vox releases Fourth Quarter 2007 Banking Mind Model Study

Forbes Business
IT Town
The Bank Channel

Vox’s Jeannie Walters Promoted to President